How do I refund a purchase?
If a customer needs a refund or exchange without a receipt, you can find the previous purchase under Adjustments on the left sidebar navigation.
In order to do access Adjustments, you will need to have the make Adjustments permission activated. If you are unable to see or access Adjustments, please check with your Manager to have them assist with a refund.
To issue a refund without a receipt:
1) Select Adjustments from the left sidebar navigation
2) Search using the filters on the top menu bar
3) Locate the transaction & copy the receipt number
4) Select Cashier from the left sidebar navigation
5) Select the customer from the queue and click the customer sub menu (three vertical dots by their name)
6) Select "Refund previous purchase"
7) Paste receipt number in the text box or scan the barcode at the bottom of the receipt
8) Select add refunds to cart and voila!