How do I refund a purchase?
If a customer needs a refund or exchange, but has misplaced their receipt, you can look this up under adjustments from the left sidebar navigation. In order to do this, you do need to have the make adjustments permission activated, or get a manager to do this for you.
Let's issue a refund without a receipt:
1) Select Adjustments from the left sidebar navigation
2) Search using the filters on the top menu bar
3) Locate the transaction & copy the receipt number
4) Select Cashier from the left sidebar navigation
5) Select the customer from the queue and click the customer sub menu (three vertical dots by their name)
6) Select "Refund previous purchase"
7) Paste receipt number in the text box or scan the barcode at the bottom of the receipt
8) Select add refunds to cart and voila!